How we Work

Terms and Conditions

Welcome to Blue Olive Pools, your trusted partner for all your residential and commercial pool service needs in Leakey, Rio Frio, Uvalde, Concan, Camp Wood, Utopia, Vanderpool, Hunt, Ingram, Mountain Home, and surrounding areas.

Please read these terms and conditions carefully before accepting our proposal or continuing our professional pool maintenance, cleaning, or repair services.

Please get in touch with our team for assistance if you have questions or require clarification on the outlined terms.

Thank you for choosing Blue Olive Pools for reliable and professional pool care in the heart of the Texas Hill Country.

  • Our services are customized to meet the specific needs of your pool, taking into account local weather patterns, seasonal and environmental factors (such as pollen, falling leaves, pecans, acorns, etc.), pets, and local tourism impacts for commercial and vacation rental clients.

    Service frequency differs, with the peak season occurring from March to October and the off-season from November to February.

    Residential Customers
    We offer a minimum of weekly services during the peak season and bi-weekly services in the off-season.

    Commercial Customers
    Service is provided twice weekly based on your check-in and check-out schedule during the peak season, and once a week during the off-season.

    To facilitate the best possible service, please send guest check-in and check-out schedules in advance to info@blueolivepools.com.

    Please note that last-minute service requests (less than two business days before check-in) may not be guaranteed and could incur an additional trip charge.

  • If a separate, unscheduled trip is needed for a non-repair item, including, but not limited to:

    • Equipment resets

    • Follow-up water testing

    • Light troubleshooting outside of regular service, etc.

    …these visits will be billed at $60 per trip to help cover labor, fuel, and scheduling impacts and added to your invoice.

    This fee does not apply to minor or major repair calls, which are quoted and handled separately.

  • If a residential or commercial pool requires excessive chemicals due to guest neglect or damage, the owner will cover the costs. This includes instances where guests fail to care for the pool properly during their stay, leading to extra cleaning or chemical use beyond normal maintenance.

    Blue Olive Pools will assess the maintenance needed and perform necessary treatments to ensure the pool meets health and safety standards. Any fees for these additional services will be communicated as we work to remedy the situation.

  • We provide a steady monthly rate that is determined by averaging the high-season and low-season rates. This approach ensures a reliable and foreseeable monthly cost, no matter the season.

    Current residential and commercial clients with high and low season rates will transition to this averaged rate starting January 2025.

    Additionally, all new customers who begin service before January 2025 will be subject to the averaged rate.

  • Invoices are generated on the first day of each month and are due upon receipt for services rendered in the previous month, with the initial month prorated if service begins after the first day.

    We accept all major credit cards and ACH autopay as payment methods. To help reduce transaction fees, we recommend using ACH autopay. A credit card must be kept on file to initiate service with Blue Olive Pools.

  • Payments are required upon receipt by the 1st of the month following the invoice date for services provided during the previous month.

    If payments are not made within 30 days, a late fee of 25% of the monthly service charge will be applied each week. Please be aware that services will cease after 60 days of non-payment.

  • Residential Pools

    We require a 30-day written notice for cancellation to info@blueolivepools.com.

    Commercial and Vacation Rental Pools

    We require a 60-day written notice for cancellation to info@blueolivepools.com.

  • Charges for after-hours service (outside regular business hours) will apply for guest negligence, billed at 25% of the monthly rate in addition to time and materials.

    Breakdowns not attributed to guest negligence will only incur charges for time and materials. Whenever possible, after-hours calls will be handled the following day, provided that delaying until morning does not lead to additional damage or costs.

    We recognize that unforeseen problems can occur, and we want you and your guests to have an enjoyable stay. We will strive to address any necessary repairs quickly.

  • Property owners, managers, or the party responsible for finances are required to pay for essential parts prior to the initiation of repair work.

    An invoice for labor will be provided once the repairs are completed and is payable upon receipt.

    Blue Olive Pools will furnish an estimate along with a list of necessary items. If requested, we can procure and order these items.

    • Residential pools (serviced once per week) include up to 1 hour of cleaning and maintenance per visit.

    • Commercial and vacation rental pools (serviced up to twice per week) include up to 1 hour per visit (or up to 2 hours total per week).

    If your pool requires more than 1 hour during any visit, additional time will be billed on your monthly invoice at $30 per additional 30 minutes.

    Any extra time beyond the first hour is rounded to the nearest 30 minutes to account for setup, cleanup, and service notes.

    Our technicians track time on-site using before and after photos as well as our pool management system to ensure accurate billing.

    This policy also helps account for unexpected situations like dust storms, flash storms, and other “Act of God” weather events that may require additional cleanup beyond regular maintenance.

    If your pool begins requiring more time on a regular basis, we’ll reach out to discuss options before additional charges are applied consistently.

  • Please note that removing calcium buildup (on tile or stone) is not included in standard weekly maintenance. This service requires a separate visit and incurs an additional charge, typically starting at $250, depending on the severity and size of the job. We’re happy to provide a quote if you are interested in this service.

  • Blue Olive Pools maintains comprehensive liability insurance coverage to ensure peace of mind for our valued customers.

    This insurance protects our clients against any unforeseen mishaps that may occur during our pool maintenance or repair work.

  • Please note that various factors may affect our ability to service your pool or spa. These factors can include, but are not limited to, road construction or maintenance blockages near your property, water restrictions, pool usage by guests during scheduled service, nationally observed holidays, uncontained pets, and inclement weather.

    We cannot offer refunds or discounts if service limitations arise due to circumstances beyond our control.

  • Blue Olive Pools reserves the right to update these terms and conditions when necessary. The most current version of the terms will be available on this page of our website.

  • New Customers
    Acceptance of our service proposal signifies agreement to these terms and conditions.

    Current Customers
    Notification of these terms, along with the continuation of services, indicates acceptance of these terms and conditions.

  • Our company will observe closures on all major holidays and for a planned vacation period of up to a month each year, which may affect service schedules. We do not take time off during spring break or from Memorial Day to Labor Day, except in emergency situations.

    Clients will receive prior notification regarding any changes to their service schedules due to holiday closures or planned vacations. Please note that no discounts or refunds will be issued for holiday closures or scheduled time off when proper notice is given.

  • Blue Olive Pools is dedicated to maintaining the utmost standards of data security. We do not disclose our clients' financial or personally identifiable information to any third parties unless we have explicit permission from the financially responsible individual, or as mandated by law.